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If something isn’t right with your order, here’s how we fix it.
Last updated: October 2026
If your product arrives damaged, leaking or incorrect, please report it within 24 hours of receiving the parcel. Send us an unboxing video and clear pictures of the parcel and the product.
Damaged or incorrect products will be replaced.
Due to the nature of hair oil and personal-care products, opened or used products cannot be returned or exchanged.
Returns or exchanges for eligible issues must be approved by our customer support team.
We’ll reply with the next steps, usually within one working day.
Still have a question?Message us and we’ll help.