Privacy policy

Who we are

This website, jananroots.com, is operated by Janan Roots, Pakistan. If you have any question about this policy, contact us at info@jananroots.com.

Information we collect

• Order details: your name, phone number, delivery address, email address and the products you buy.
• Messages: anything you send us on WhatsApp, email or through the website.
• Website usage: basic technical information such as your browser, device and the pages you visit, collected through cookies and analytics tools.

How we use it

• To process, confirm and deliver your order.
• To contact you about your order and answer your questions.
• To improve our website and products.
• To send offers and updates, only if you agree to receive them. You can opt out at any time.

Who we share it with

We never sell your personal information. We only share what’s needed with:

• Courier companies, to deliver your order.
• Payment providers, if you pay by card. We never see or store your full card details.
• Our website hosting and technical service providers.
• Authorities, if the law requires it.

Cookies

Cookies help the website work properly, for example to remember the items in your cart. Some cookies help us understand how visitors use the site. You can block or delete cookies in your browser settings, but parts of the site may not work as expected.

How long we keep it

We keep order information for as long as needed for delivery, customer service, accounting and legal reasons.

Your choices

You can ask us to show, correct or delete the personal information we hold about you by emailing info@jananroots.com.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.